Shipping policy
Shipping Policy
Last updated: May 2026
Thank you for supporting Journey Underwater.
We aim to process and ship orders as efficiently as possible while maintaining a thoughtful and reliable customer experience.
Processing Times
Orders are typically processed within 2–5 business days.
During launches, holidays, or periods of high demand, processing times may be slightly longer.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Domestic Shipping (Australia)
We currently ship Australia-wide using tracked shipping services.
Estimated delivery times within Australia are generally between 2–10 business days depending on location and carrier services.
International Shipping
We ship to selected international destinations.
International delivery times vary depending on destination, customs processing, and local postal services. Estimated delivery times are generally between 1–4 weeks.
Customers are responsible for any customs duties, import taxes, or local fees that may apply in their country.
Shipping Rates
Shipping costs are calculated at checkout based on destination and order size.
From time to time, we may offer promotional shipping rates or free shipping thresholds.
Tracking
Tracking information will be provided once your order has shipped.
Please note that tracking updates may occasionally be delayed depending on the carrier or customs processing.
Incorrect Addresses
Please ensure your shipping details are entered correctly at checkout.
Journey Underwater is not responsible for orders shipped to incorrectly entered addresses provided by the customer.
Delays and Lost Parcels
While we work with reliable shipping providers, delivery delays may occasionally occur due to circumstances outside our control, including customs delays, weather events, or carrier disruptions.
If your parcel appears lost or significantly delayed, please contact us and we will do our best to assist.
Contact
For shipping-related enquiries, please contact: